“The tip of the plane’s wing hit a boulder on the edge of Otay Mountain, and it killed everyone on board,” McEntire told Oprah. “When we were notified, Narvel went to our pilot and told him what had happened.”
“When Narvel returned to the hotel room where I was — two or three a.m. — and said one of the planes had crashed, I asked, ‘Are they OK?’ ‘I don’t think so,’ he responded. ‘But you’re not sure?’ I asked. ‘I don’t think so,’ he replied.”
According to McEntire, they were anxious to learn the specifics of the catastrophe.
“Narvel was going room to room with a phone, ringing…” she said, pausing as tears rose. “I’m sorry – it’s been 20 years, but I don’t think it ever stops hurting,” she added. “But, I can see that chamber. Narvel is pacing back and forth.”
Friends like Vince Gill and Dolly Parton offered McEntire their bands to finish the tour, but she declined. For My Broken Heart, her next album was dedicated to the band members she had lost, and it debuted at No. 1 on the Billboard Top Country Albums chart, selling four million copies.
On the anniversary of the tragedy, McEntire regularly pays tribute to those who died that day. She used Instagram to commemorate the crash anniversary in 2014. On the 25th anniversary of the tragedy in 2016, she took a memorable trip to San Diego and shared it with admirers on social media.
McEntire wrote, “Today is the 25th anniversary of the plane accident.” “In November last year, I returned to San Diego and took a helicopter to the accident site. I have a feeling they realize how much we miss them. My heartfelt condolences and prayers go out to all the families and friends.”
The Woman Complained That Her Raincoat Got Completely Soaked. The Company Remained Silent, and Then Delivered an Epic Response
Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
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