Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Meet James Martin, the First Actor With Down Syndrome to Win an Oscar
When James Martin was born, doctors told his parents that he might never speak. However, he did not only learn to speak, but 31 years later, on his birthday, he walked on Hollywood’s biggest stage to collect his Oscar for Best Live Action Short Film, An Irish Goodbye. James became the first actor with Down syndrome to win an Academy Award. And, as icing on the cake, the entire audience sang “Happy Birthday” to him.
James Martin never let his condition hold him back.
James Martin’s father, Ivan Martin, is very proud of his son and revealed that he does everything with great gusto, and he’s very glad that his efforts have paid off.
“He has spent his life pushing the envelope. People are very good at saying, ’You can’t do this, and you can’t do that’… He’s done it, and he does it consistently,” he said.
Martin is the first person with Down syndrome to win not just a BAFTA but an Oscar too, and he’s very proud of himself. “It doesn’t matter if you have Down syndrome, as long as you’re doing what you do. I do what I can to be funny,” he said.
His girlfriend also supports him and says the win was a magical moment. “It shows to everyone that it’s changing your mindset on how people with disabilities can achieve as much as everyone else can,” she declared.
For the past 10 years, Martin has been working at Starbucks.
His co-workers and manager at Starbucks are very proud of Martin and his acting success, and to support him, good-luck posters were placed in the coffee chain’s city stores.
However, Martin’s dad revealed that despite the fame, he doesn’t see his son quitting his job as a barista anytime soon.
Martin caught the acting bug after he joined the Belfast-based Babosh theatre company for children with learning disabilities.
There, Martin did all types of shows, and he enjoyed every moment spent there. This was a stepping stone for him, as he later managed to land the lead role in Ups and Downs, starring alongside actress Susan Lynch.
Martin then went on to land a role in the series, Marcella, but his role in An Irish Goodbye, which won him both a BAFTA and an Oscar, is his most high-profile role to date.
Preview photo credit MICHAEL TRAN/AFP/East News, An Irish Goodbye / First Flights and co-producers
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