Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”

The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.

Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
NEIGHBORS HATED THE COLOR OF MY HOUSE AND REPAINTED IT WHILE I WAS AWAY — I WAS ENRAGED & TOOK MY REVENGE

Returning from a two-week trip, Victoria found her yellow house repainted gray by her nosy neighbors. Furious, she decided to fight back.
Hi, I’m Victoria, 57, and curious. Imagine coming home after a trip to find your house repainted! That’s what happened to me, and I’m still fuming.
My bright yellow house, painted by my late husband, was a target for my new neighbors, the Davises, who hated its color. They constantly complained and even tried to sue me to change it. But I held my ground.
While I was away, they forged a work order to repaint my house gray. My neighbor saw everything and took pictures, but the police couldn’t act because the painters had a valid work order.
I confronted the painting company, who were shocked and apologized. They agreed to testify against the Davises in court.
In court, the Davises were found guilty of fraud and vandalism. They were ordered to repaint my house yellow and cover all costs.
Outside the courthouse, Mrs. Davis hissed, “I hope you’re happy.” I smiled, “I will be when my house is YELLOW again!” Standing your ground pays off. What do you think?
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